Effective Date: 06 June 2025
1. Introduction
Clutch Play Gaming Pty Ltd respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, email address, phone number, and ID number.
- Booking Information: Event details, preferred sim rig, add-ons selected, and other form inputs.
- Payment Details: Billing information (note: we do not store credit card details).
- Technical Data: IP address, browser type, device information, and usage data via cookies and analytics platforms.
3. How We Use Your Information
We use your information to:
- Process and manage your bookings.
- Communicate with you about your rentals or inquiries.
- Improve our website and services.
- Comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers (e.g., payment processors, payroll providers like Xero/SimplePay).
- Regulatory authorities (e.g., SARS) when legally required.
- IT and security partners for secure website operation.
5. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing.
- Lodge a complaint with the Information Regulator of South Africa.
6. Data Security
We take reasonable steps to protect your personal data using secure servers, SSL encryption, and strict internal access controls.
7. Cookies
Our website uses cookies to enhance user experience and collect analytics. You may disable cookies in your browser settings, though this may affect functionality.
8. Retention
We retain personal information only as long as necessary for business or legal purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
For questions or concerns about this policy or your data, please contact:
Clutch Play Gaming Pty Ltd
admin@clutchplaygaming.co.za
Cape Town, Western Cape, South Africa